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Engaging Patients with Short-Form Video: A Digital Playbook for Opticians 

Engaging Patients with Short-Form Video: A Digital Playbook for Opticians 

Why Short-Form Video for Eyewear Marketing? 

Scroll, stop, and watch: short-form video has redefined how consumers discover and connect with brands in today’s attention economy. These clips capture interest within seconds, and eyecare consumers are increasingly finding products and services through them. In fact, social platforms now rival search engines in driving purchasing decisions: 36% of consumers have made purchases using TikTok and 29% via Instagram, not far behind the leading platform, Facebook’s with 39%.  

According to The Vision Council Market Insights Report for Q2 2025, more than 15 million pairs of frames were sold in that quarter alone. The number represents a huge opportunity to influence where customers purchase their next pair of glasses. With many patients’ first interaction now happening online, every digital touchpoint becomes a chance to build trust and demonstrate value. Short-form videos give eyecare professionals a way to do exactly that: highlight new frames, explain lens technology and put a human face on their practice, all in a format today’s audiences love to watch. 

Video content also reflects how people educate themselves about eyewear. Nearly half of consumers turn to YouTube and social media to learn about the latest high-tech options, as highlighted in the Focused Insights 2025: Smart Eyewear Report. This underscores the growing role of visual content in patient education. Short videos are especially effective in bridging that knowledge gap. For example, a 30-second clip comparing photochromic lenses with AR-enabled glasses can both inform and spark curiosity. 

Instagram Reels vs. TikTok: Different Platforms, Different Audiences  

Instagram and TikTok both thrive on short-form, visual content, but their audiences differ. Instagram remains a Gen Z/Millennial favourite, with around 60% of users under 35 and 18–24-year-olds forming the largest group at 31.7%. TikTok, once dominated by teens, has aged up: its largest age group is now 25–34 (35.3%), followed by 18–24, as per Sprout Social.

Engagement patterns also vary. TikTok is highly immersive, with users spending an average of 47 minutes per day on the app, the highest among major networks (Sprout Social 2025). Instagram, while more diverse in format, is prioritising video; Reels achieve far greater reach than static posts, with recent data from Vidico showing an average reach rate of about 30.8% for Reels versus 13.1% for image posts.

For eyewear professionals, this means Reels are ideal for polished showcases (such as new frame collections or expert lens tips), while TikTok rewards candid, authentic clips that tap into trends, like a playful behind-the-scenes fitting. Used together, the platforms offer complementary ways to reach both younger and style-conscious consumers. 

Showcasing Frames and Lenses on Video: Content Ideas 

One challenge many eyecare businesses face is deciding what to film. The good news is you don’t need Hollywood-level production values. On social media, authenticity, and creativity often matter more than big budgets. Here are a few short-form video ideas that work well for opticians and optometrists, along with their pros and cons:

Type of ContentExampleDo’sLimitations
Frames Showcase & StylingStaff model new arrivals; rotate best-sellers in short reels; E.g.: “Which glasses for work vs. weekend?” clips-Do show frames on real people; add context (outfits, occasions); use trending audio for fun engagementDon’t just pan over frames like a catalogue; avoid making every post a hard sales pitch
Lens Care & Education30–60s tips on cleaning glasses, anti-reflective coatings, progressive vs. single-vision lenses; myth-busting blue lightDo keep clips concise; use analogies and visuals; focus on common customer pain pointsDon’t overload with jargon; don’t sacrifice accuracy; avoid long, lecture-style videos
Behind-the-Scenes & LabTime-lapse of lens edging; unboxing frames; day-in-the-life of a dispensing opticianDo highlight craftsmanship; add captions or voiceover for clarity; keep visuals tidy and well litDon’t show patient details; avoid overly technical footage without explanation
Other Ideas (variety)Quick office tours; “Meet the Team Tuesday”; seasonal tips (UV in summer, digital eye strain in autumn)Do mix formats; showcase team personality; link content to seasonal relevanceDon’t let posts become repetitive; don’t skip planning regular updates

 

→ Grab a complete 30-day calendar with captions and prompts: What to Post on Social Media: A Month of Optician Content Ideas 

Platform Features: Shoppable Tags and Easy Booking Links 

Creating a great video is only step one – the next is making it simple for viewers to act, whether that’s buying frames or booking an eye exam. Modern social platforms make this easy: 

  • Product Tagging & Shopping: On Instagram, you can tag frames in Reels so viewers see names, prices, and click through to your website. Even without full e-commerce, you can prompt “available in-store” or invite DMs. TikTok also offers shopping tools, but even a caption like “Frame model: XYZ, call or visit us to try it on” reduces friction. Always keep prices up to date and respond quickly to questions. 
  • Booking Links: Instagram allows a “Book Now” button, link stickers in Stories, or a link in bio for schedulers. TikTok profiles give you one link – make it your booking page. Meeting customers at the moment of interest (e.g. after watching a fitting video) can turn curiosity into appointments. 
  • Calls to Action: Simple prompts like “Follow us for eye care tips” or “Which frame is your favourite – 1, 2, or 3?” boost interaction. Use captions or pinned comments to guide viewers to your bio link. The easier the path from video to visit, the higher your conversions. 

Partnering with Local Influencers and Happy Patients 

Nothing builds credibility like someone outside your business singing your praises. Think of it as word-of-mouth, turbocharged by digital media. 

Local Influencers

You don’t need a celebrity. A local fashion blogger, lifestyle vlogger, or coach with strong community ties can be more effective. Their recommendations feel like advice from a friend and position eyewear as stylish, not just medical. Choose partners who reflect your brand, agree clear deliverables, and allow authentic presentation. 

Patient Stories

Happy customers can be your best promoters. With consent, short testimonials or before-and-after clips show the real impact of new glasses. Authenticity matters more than polish, but always respect privacy and comfort levels. 

Managing Collaborations

Track results, reuse content when possible, and show appreciation with thanks or small rewards. Even if things don’t go exactly to script, authenticity wins and strengthens long-term trust. 

Community Partnerships

Schools, boutiques, or wellness groups can co-host content like seasonal Reels or IG Lives, tapping into built-in audiences.

Best Practices for Successful Social Video Content 

Stepping into the social media spotlight can be daunting for a busy eyecare professional, but following a few best practices will ensure your effort pays off. Think of it as your content marketing eye exam, these are the guidelines to keep your vision (for digital engagement) sharp and clear: 

  • Brand Consistency: Use your practice’s logo, colours, tone, and handle/profile name across platforms. Subtle branding (uniforms, watermark, messaging style) helps viewers instantly recognise your practice.
  • Regular Posting & Good Timing: Choose a posting schedule you can stick to (e.g. 2–3 posts a week). Use analytics (Instagram Insights, TikTok) to discover when your audience is most active, and post during those windows consistently. 
  • Engagement & Responsiveness: Treat comments as public conversations. When someone asks about lens coatings or frame specials, respond promptly and, consequently, build community trust and boost algorithmic reach. 
  • Accessibility & Clarity: Always include captions or on-screen text, especially as many view without sound. Use clear visuals and voiceovers for technical topics. Ensure explanations are simple and avoid jargon. 
  • Keep Videos Short & Punchy: Aim for 15-60 seconds typically. Hook viewers in the first 2 seconds with something striking or curious. For longer content, break into smaller parts. 
  • Monitor Metrics & Learn: Track what gets views, saves, shares, or leads to bookings. Reuse content that performs well. Don’t hesitate to try new formats or adjust based on feedback. 
  • Ethics & Privacy: Get consent for featuring patients. Do not show private or sensitive information. For any influencer or partnership content, ensure transparency and clear attribution. 
  • Authenticity & Personality: Let your human side show: staff moments, quirks, honest reactions. You don’t need perfect production. Authenticity often connects more than perfection. 

From Clicks to Conversions: Your Strategic Partner in Digital Marketing 

Balancing patient care with marketing can feel overwhelming. That’s where support from eyecare-focused digital specialists makes a difference. Every touchpoint, whether a social post, booking form, or website video, is an opportunity to build trust and attract new patients. 

Managing social media can sometimes feel like navigating without a map. With OptiCommerce as your guide, you gain a clear route: content planning, consistent branding, and strategies fine-tuned to industry trends. 

 

📣Ready to amplify your reach and grow your practice? Let’s chat. OptiCommerce offers free consultations to assess your current online presence and explore how we can help – from video content creation to full digital marketing campaigns. We’re not just a vendor; we aim to be a strategic partner in your success. 

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Sarita Gianesini, Brand Manager

Sarita Gianesini serves as Brand Manager for Innovations at Ocuco. She leads the communications strategy for the Innovations brand, working closely with lab teams to translate technical workflows into impactful campaigns, content and educational initiatives. She brings to the role a unique perspective shaped by over a decade of experience across journalism, cultural management, and SaaS marketing. Sarita holds a Bachelor’s degree in Social Communication, a Master’s in Literary Journalism, and an Executive Master’s in Cultural Heritage Management, Creativity and Innovation.

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FAQ

What is the best EMR for optometrists?

A system that combines examination templates, imaging integration, and easy referral letters. Acuitas 3 ticks all those boxes while adding retail tools that many EMR‑only systems miss.

Yes, Acuitas 3 is a configurable optical software solution. Whether you’re looking to approve incoming online booking requests, create custom appointment types within the diary or custom eye exam workflows, Acuitas 3 offers the functionality your optical practice requires to achieve your goals.
As a modular omnichannel application, Acuitas 3 allows you to expand on existing eyecare software functionality as your optical business grows, e.g. adding the advanced CRM module for enhanced patient communication capabilities. Software is not one size fits all, Acuitas 3 evolves with your business.

Yes, data from your current system will be extracted in conjunction with your existing software provider and transferred to Acuitas 3. Those using Ocuco provided solutions: Acuitas 2, Focus, Focus 2, See20/20 your data will be migrated from your current system to Acuitas 3.
Yes, Acuitas 3 offers the largest portfolio of equipment links to imaging, diagnostic and dispensing devices within the optical industry. Our dedicated equipment links team continuously integrate the latest ophthalmic equipment to Ocuco’s optical practice management software.

Ocuco’s experienced technical support team are on-hand to provide assistance via phone and online, 6 days a week from our Dublin HQ, the UK and Vancouver. 
Our adept team combines eyecare technology expertise with optical domain knowledge to ensure your practice is supported from day one. 
Ocuco’s Academy eLearning solution offers interactive real-life simulations and training resources for staff as well as performance visibility to track progress and identify knowledge gaps. 

Go with a 2–3 posts/week cadence and batch one hour to record 6–8 clips. Work from four repeatable pillars so you never start from zero: Frames styling (new arrivals, “work vs. weekend” looks, quick try-ons); Lens education (30–60s tips: AR, cleaning, progressives vs. single-vision); Behind-the-scenes (edging time-lapse, unboxing, day-in-the-life); Patient stories (with written consent). Keep videos 15–45 seconds, hook in the first 2 seconds (a reveal, a question, or a bold claim), add captions (many watch on mute), and close with a clear CTA (“Book an eye exam,” “DM to try in-store”). This rhythm is sustainable for a clinical/retail team and aligns with how patients increasingly research eyewear online.
Reduce friction between interest → action:On Instagram, tag products in Reels and use a “Book Now” button or link sticker in Stories; on TikTok, drive the profile link straight to your booking page. Put model/SKU and “from €X” on-screen for try-on clips; pin a comment with “Book today” or “Message us to try frame #2.” Measure what matters: profile clicks, DMs, bookings, and in-store asks for the frames shown. Republish top performers to Stories, your website, and email. This matters because the market is active: in Q2 2025 there were 27.9 million comprehensive eye exams and 15.2 million pairs of frames sold—visibility at the moment of search and scroll influences who captures those appointments and sales.
Use both, but tune the style. Reels: more polished; great for new-collection spotlights, 30-second lens explainer tips, and shoppable tags. TikTok: more candid; lean into trends, quick behind-the-scenes, and personable staff moments. For deeper education (e.g., lens benefits), remember patients actively learn on video platforms—YouTube was the top source where consumers said they learned about eyewear tech in 2025, so consider posting shorts there as well. Tactically: keep vertical 9:16, refresh captions/hashtags per platform, and reuse winning clips with minor edits (hook, music, caption) rather than reinventing each time.

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