Collier Optical Case Study

Efficiency, Data Integrity and Zero Breakage with Innovations

The truth is in the numbers:

Hours or less support response time

Breakage

Overview

Collier Optical is an independent boutique optical lab founded by Ben and Sarah Collier in May 2023. Located in North Carolina, USA, it specializes in freeform lenses, premium anti-reflective coatings, and high-end finishing. Initially, they encountered severe limitations and an unresponsive support team with their first Lab Management Software (LMS), which halted production. Seeking a better solution, they switched to Ocuco's Innovations LMS, which reduced breakage to zero and ensured reliable data, quick installation, and responsive expert support.

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"The support system has been really incredible. We've actually had two LMS in the past, one with our former company as well, and it's absolutely incomparable. We were blown away just by the very first request that we put in. So, the speed at which they answer, the friendliness, and the way they engage have been incredible supports to our operation."

Sarah Collier, Collier Optical Owner