“Since using Acuitas, I have found my work has become far more structured and methodical, in that I go through all the different screens on the patient file. It tends to be a lot more thorough than the paper-based system we used previously. The most important thing is that we use it from start to finish on a daily basis. We house our pricing, invoicing and VAT details on the system. Previously, I sat down to do up cash books and to prepare VAT reports and analysis, now Acuitas does it for me every month at a press of a button. It saves me a huge amount of time.

Acuitas has enhanced my patients experience enormously. Firstly, it has given them the sense that we are a technological practice and that we are modern. In addition to that, I am able to manage their data much more efficiently. I send them recalls and store their data all in one place, so it isn’t misplaced or lost. I think that’s very important in a modern optical practice. The value of your practice isn’t frames or lenses, it is your data and having that in a manageable format is of critical importance.

Ocuco have been absolutely excellent from day one, there’s never been a problem. The engineers are always available, I can speak to them myself. If I am not in a position to talk to them, usually I am with a client when the issue arises, they’ll speak to my staff. And really, my staff have very little to do, because again, Ocuco come in online and they will fix any problems or bugs that exist. It’s an absolutely painless, seamless system.

One of the greatest selling points of this software is the back up support, without it, you’re lost. No matter what software you have, you’ll always experience technical issues with it. Also, I receive an email from Ocuco support when the job is finished and complete, which is great assurance because I know I am in good hands.”