eCommerce Sales Executive, USA
Company Profile:
Ocuco is a dynamic, expanding, international Irish-owned software company with headquarters in Dublin 15 and offices in the UK, Italy, France, Spain, Australia, Canada, China, Scandinavia, the Netherlands, Belgium and the USA. As a leading supplier of software to the optics industry globally, Ocuco offers its employees not just job opportunities but careers both nationally & internationally. Ocuco invests heavily in employee benefits and in developing & training our employees, and we are looking for candidates who are eager to challenge themselves and grow their careers within our business.
Job Profile:
As eCommerce is the fast-growing segment in Ocuco, it has opened an excellent opportunity for a talented, self-starting eCommerce Sales Executive to join our North American team. Reporting to the Chief Revenue Officer, the successful candidate will be responsible for growing eCommerce sales to Opticians, Optometrists and Ophthalmologists throughout the USA. In-depth training on Ocuco’s products and services will be provided.
Responsibilities:
- Sales to new eCommerce customers of;
- Websites, eCommerce, and Digital Marketing solutions
- This will also involve;
- Managing the sales pipeline, providing monthly and quarterly forecast
- Recording all Sales related customer interactions in SalesForce (opportunities, visits, etc)
- Creating Sales Quotes for all customers and prospects
- Manage existing customer accounts;
- Understand their issues and proactively monitor and escalate them to the development team
- Attend tradeshows in North America; (Post-Covid)
- Assist with the maintenance of all sales templates and marketing collateral
- Support Collections when necessary
- Liaise with Operations and Development teams to ensure successful deliveries
The ideal candidate must have:
- Demonstrable success in a previous eCommerce sales role, ideally 3+ years of experience
- A sound understanding of eCommerce solutions
- Perfect fluency in English and both verbal and written
- A proven ability to follow processes and procedures
- Problem-solving skills and the ability to learn new technologies quickly
- Excellent communication and presentation skills
- Ability to work on own initiative and take ownership of tasks
The ideal candidate will also have:
- Previous experience in software sales or optical product sales
- An IT or Business-related degree
- Fluency in another major European language (such as Spanish, German or French)
- IT-related experience troubleshooting and recording customer issues
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: North America
Professional Services Engineer, Vancouver
Company Profile:
Ocuco is a leading provider of both hosted and on-site software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Ireland and offices in Canada, the United States, The UK, Italy, the Netherlands, Belgium, Sweden, Norway, Denmark and China. Across the Ocuco group, we pride ourselves on offering careers and not just job opportunities. We invest heavily in training and developing our employees so that they can increase their skills on an ongoing basis.
Job Profile:
Ocuco is offering an exciting opportunity for technically gifted engineers with an IT-related degree to join our Global Operations team in Vancouver as Professional Services Engineers, supporting our customer base in North America.
The successful candidate will develop a deep understanding of our software and use their technical ability to provide excellent technical support to our customers. From small independent opticians to large globally recognised retail chains, candidates will encounter evolving challenges, which require both technical and real-world problem-solving skills. These positions are a great entryway into a software company where energy and talent are rewarded. This is a full-time, permanent position with excellent progression opportunities.
Responsibilities:
- Providing technical support to our installed customer base
- Installing our software on customer’s sites
- Responsible for keeping training content accurate and up to date as our products and customer needs evolve.
- Assist in documenting and staff training for ongoing and new product features
- Generation of online training content
- Deliver training to our customers using a variety of techniques and settings (web-based methods & on customer sites) whilst accommodating learners with varying levels of ability. (This may, at times, involve frequent travel internationally & some weekend work.)
The ideal candidate must have:
- A degree in IT / Computer science or equivalent
- Excellent communication skills and perfect fluency in English
- Ability to acquire new technical information quickly
- A “no problem”, “can do” attitude that always gets the job done
- Attention to detail and perfectionist instincts that get the job done right, first time
- Drive for a high intensity, high energy work environment and the ability to contribute to same
- A full, clean driving licence
The ideal candidate will also:
- Have experience in software training, technical support or in another IT area
- Knowledge of the optical industry
- Have experience in Multimedia Design/Technical Writing Ability
- Be fluent in another European language
- Have experience with databases & SQL
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Vancouver, Canada
Professional Services Engineer, Dublin
Company Profile:
Ocuco is a leading provider of both hosted and on-site software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Dublin 15 and offices in the United States, Canada, The UK, Italy, Spain, the Netherlands, Belgium, Sweden, Norway, Denmark and China. Across the Ocuco group, we pride ourselves on offering careers and not just job opportunities. We invest heavily in training and developing our employees so that they can increase their skills on an ongoing basis.
Job Profile:
Ocuco is offering an exciting opportunity for technically gifted engineers with an IT-related degree to join our Global Operations team as Professional Services Engineers, supporting our customer base.
The successful candidate will develop a deep understanding of our software and use their technical ability to provide excellent technical support to our customers. From small independent opticians to large globally recognised retail chains, candidates will encounter evolving challenges, which require both technical and real-world problem-solving skills. These positions are a great entryway into a software company where energy and talent are rewarded. This is a full-time, permanent position with excellent progression opportunities.
Responsibilities:
- Provide our customers with excellent technical support over the phone, email and remote links
- Install and configure our software on customers’ sites to align with their business processes
- Remote and on-site customer training, which may involve international travel
- Development of Ocuco training courses and documentation using best practice procedures, methodologies and tools
The ideal candidate must have:
- A degree in IT / Computer science or equivalent
- Excellent communication skills and perfect fluency in English
- Ability to acquire new technical information quickly
- A “no problem”, “can do” attitude that always gets the job done
- Attention to detail and perfectionist instincts that get the job done right, first time
- Drive for a high intensity, high energy work environment and ability to contribute to the same
- A full, clean driving licence
The ideal candidate will also:
- Have experience in software training, technical support or in another IT area
- Have Knowledge of the optical industry
- Have experience in Multimedia Design / Technical Writing Ability
- Be fluent in another European language
- Have experience with databases & SQL
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Dublin, Ireland
Professional Services Engineer, Shanghai
Company Profile:
Ocuco is a leading provider of software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Dublin 15 and offices in China, the United States, Canada, UK, Italy, Sweden, Norway, Denmark, the Netherlands and Belgium. Whether you are in HQ and or one of our global offices, we pride ourselves on offering careers and not just job opportunities to all our employees.
We are looking for degree level candidates who are eager to challenge themselves and who are hungry for success. We provide a superb working environment and invest heavily in developing and training our employees.
Job Profile:
Ocuco Shanghai Trading Company Ltd. is looking for a talented engineer to install our Lab Management System and train and support our customers in its use. The successful candidate will need to be available to spend time in the USA for training on the Innovations system. S/he will be given training on the operation of an optical laboratory and the operation of the software within the laboratory.
Responsibilities:
- Innovations LMS support and installation.
- Install Innovations (our Lab Management System) and train customers in its functionality
- Develop and maintain project plans in Smartsheets (Project management software)
- Provide first-line support to customers in Asia, Europe, and Australia
- Record all issues in JIRA
- Liaise with the development team to troubleshoot critical and urgent issues
- Extoll the virtues of the new system and build confidence in Ocuco and the Innovations product
- Become the Innovations application Guru
- Additional functions
- Testing of new software
- Documenting installs
The successful candidate must have most of the following:
- An IT related qualification
- Fluency in both Mandarin and English
- A proven ability to follow processes and procedure
- Ability to learn new technologies quickly and problem-solving skills.
- Good customer service and presentation skills
- No restriction on travel and a full driving licence
- Self-motivated, able to work on own initiative and take ownership of tasks
The ideal candidate would also have:
- Training experience or qualification
- Over 2 years Optical or IT industry experience
Position type: Full time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Shanghai, China