Deliver Outstanding Service and Stay Current with your Customers
Ocuco’s SMS add-on provides a range of automated processes proven to maintain effective communication with patients and enhance the customer service offered by a practice. SMS appointment reminders are set by the user to be sent to patients a number of days, hours, and / or minutes before their scheduled attendance; this service significantly reduces the occurrence of no-shows, curtailing time wastage and potential loss of earnings resulting from a vacant appointment.
The SMS add-on informs your patients when their orders are ready for collection, proven to improve customer satisfaction through the timely delivery of spectacles. Also, SMS can be configured to deliver Recall reminders, marketing queries, and ad-hoc communications.
Includes 1,000 Messages – 10¢ per message (per practice)
New Enhancements to SMS MODULE
Using your Acuitas SMS Module, automatically send an SMS to patients with 3 suggested time slots for appointments. Patients simply reply 1, 2, or 3 to confirm or 4 to receive alternative options.
SMS Proposer is configurable to match practice needs. Select which diaries, appointment types, time intervals and preferred optometrists are available for booking. Additionally, SMS Proposer templates can be customised.