Open Positions

North American Product Manager

Company Profile;

Ocuco is a dynamic, expanding, international Irish-owned software company with headquarters in Dublin 15 and offices in the UK, Italy, France, Spain, Australia, Canada, China, Scandinavia, the Netherlands and the USA. Ocuco offers its employees not just job opportunities but careers both nationally and internationally. We invest heavily in developing and training our employees.

 

Job Profile

Ocuco is offering an exciting opportunity for a North American Product Manager to join our Global Software Development team. The role is ideally based in Ocuco’s North American Development team base in Vancouver, BC however location flexibility elsewhere in North America is open to discussion. This is an exciting opportunity for a professional with demonstrated business experience in Eye Care Retail, Optical Insurance & Electronic Health Records (EHR) software to play a key role in developing and evolving the product vision and clearly articulate it in front of a variety of audiences.

Based on the evolving market needs you will be gathering and prioritizing product requirements to identify potential gaps and opportunities for differentiation of our software and solutions.

For that purpose, you will be in close contact with the Ocuco sales team, the development team, customers and partners. You will also be working side-by-side with our world-class software development team and collaborate in the design and delivery of the features needed to effectively compete in the North American market for Practice Management Software in the Optical Retail space. In close collaboration with the Global Product Manager, to whom you report directly, you will be responsible for defining the US product roadmap and working closely together with scrum teams for successful software development in a timely manner.

A particular emphasis is on US insurance requirements, medical record knowledge and requirements knowledge are secondary but an added advantage should the candidate have that.

The products Ocuco develops and supports are used by thousands of eye care professionals worldwide. Ocuco use the Scaled Agile Framework in their Global Software Development team. This is a superb opportunity for talented and gifted individual who has proven interest in technology and the ability to design software solutions while working as part of a team.

Responsibilities:

  • Define the US product roadmap specifically for the area of Insurance and EHR in cooperation with the Global Product Manager and the PMO community.
  • Collaborate with the Product Management team to align US and global requirements
  • Research and stay abreast of market and industry trends by direct communication with partners and customers as well as through other generic sources (trade shows, market analysts, competition, etc).
  • Acquire very deep and wide knowledge on the Acuitas product family.
  • Articulate and document the requirements for new features.
  • Work closely with Product Owners to define the functional designs and specifications.
  • Work with the Project Managers, Scrum Masters and Scrum Teams to deliver projects of high quality
  • Perform pre-sales requirements analysis with customers worldwide who are interested in purchasing our software. Attend customer site workshops and documents the development requirements

  • Develop a comprehensive, written strategy to address competitive positioning, product differentiation, and value proposition (ROI).
  • Evaluate leading edge third party vendors, establish and maintain key partnerships.
  • Develop collateral materials for the products (data fact sheets, positioning documents, product presentations, etc.)
  • Present the Acuitas products to partners, and customers and at trade shows.
  • Provide training when required to Ocuco staff and our customers.

 

The successful candidate must have:

  • Extensive experience in software solutions for US Optical Insurance
  • 10+ years relevant experience, of which 5+ years in product management for software solutions.
  • Domain expertise and proven market knowledge (capable to assess how the existing market structure and competitive dynamics impact Acuitas)
  • EHR and knowledge of the Canadian eye care market will be considered a plus
  • Manage and prioritize the product backlog by making smart, decisive trade-offs using data-driven analysis and sound judgment.
  • Excellent business and technical analytical skills are essential, with the ability to manage ambiguity and navigate to clear outcomes.
  • Demonstrated abstraction and conceptualization (product thinking) skills.
  • Excellent leadership and communication skills and the capability to influence by clearly articulating product functionalities and requirements to different audiences, colleagues, management, executives, and customers are required.
  • Must have a passion for building great products, a positive “can-do” attitude, and an innovative yet practical approach to designing and developing software.
  • Excellent communication skills and the ability to work as part of a multisite multicultural team.
  • Fluency in verbal and written English, additional language an asset.
  • Effective escalation skills – ability to go up and down the management chain with ease to resolve conflict.
  • Ambition; self-starter, looking for opportunities to expand in an exciting and growing international company.
  • “No problem”, “Can do” attitude that always gets the job done.

 

The ideal candidate will also have:

  • Ability to listen to the customers’ wants and discover their latent needs.
  • Strong emotional intelligence with the ability to overcome challenges.
  • Attention to details and perfectionist instincts that get the job done right, first time.
  • Preference for a high intensity, high energy work environment and contribute to same.

Job Type;                    Full time / Permanent position.
Salary:                         Negotiable based on experience and skills.

North American Product Owner

Company Profile;

Ocuco is a dynamic, expanding, international Irish-owned software company with headquarters in Dublin 15 and offices in the UK, Italy, France, Spain, Australia, Canada, China, Scandinavia, the Netherlands and the USA. Ocuco offers its employees not just job opportunities but careers both nationally and internationally. We invest heavily in developing and training our employees.

 

Job Profile

 

Ocuco is offering an exciting opportunity for a Product Owner to join our Global Software Development team. The role is based in Ocuco’s US Development team base in Vancouver, BC. This is an exciting opportunity for a professional with a passion for customer experience and product development. Great communication skills are required as the successful candidate will have a lot of liaison with customers, developers, scrum masters, and Ocuco’s IT and Support teams. The focus is to deliver a quality product so the individual must be meticulous and thorough, be well organised and have good documentation skills.

The products Ocuco develops and supports are used by thousands of eye care sites worldwide. Ocuco use the Scaled Agile Framework in their Global Software Development team. This is a superb opportunity for talented and gifted individual who has proven interest in technology and the ability to design software solutions while working as part of a team.

Responsibilities;

  • To visit Customer sites and work with Customers and market experts to further develop and deliver top quality solutions to our US customers in particular in the area of US insurance.
  • To take ownership of these requirements and elaborate to user stories to convey to the Scrum Team
  • To own and prioritise the team’s product backlog
  • Work with the Project Managers, Scrum Masters, Scrum Teams and our Professional Services Team to deliver projects of high quality with a smooth from development to live.
  • Collaborate with the Global Product Management team to align North American and global requirements
  • Be available to the Scrum Team and attend the scrum ceremonies
  • Perform pre-sales requirements analysis with customers worldwide who are interested in purchasing our software. Attend customer site workshops and documents the development requirements
  • Handover and train our PSD team and customers in the new functionality developed by the team, go on site where necessary especially at early stages of delivery of new features.
  • Key liaison between Customer and Development team

The successful candidate must have:

  • Degree / MA in IT / Computer Science or relevant equivalent qualification.
  • 2+ years of Agile business analysis experience delivering successful products.
  • 2+ years’ experience as a Product Owner in SCRUM with a focus on commercial software delivery.
  • Evidence of previous management in innovation in the software space.
  • Excellent business and technical analytical skills are essential, with the ability to manage ambiguity and navigate to clear outcomes.
  • Excellent communication skills and the ability to work as part of a multisite multicultural team.
  • Fluency in verbal and written English, additional language an asset.
  • Effective escalation skills – ability to go up and down the management chain with ease to resolve conflict.
  • Ambition; self-starter, looking for opportunities to expand in an exciting and growing international company.
  • “No problem”, “Can do” attitude that always gets the job done.

 

The ideal candidate will also have:

  • Prior knowledge of the US eye care insurance
  • Ability to listen to the customers’ wants and discover their latent needs.
  • Strong emotional intelligence with the ability to overcome challenges.
  • Attention to details and perfectionist instincts that get the job done right, first time.
  • Preference for a high intensity, high energy work environment and contribute to same.
  • Willingness to travel

Position type: Full time and permanent.

Salary: Negotiable based on experience and skills.

Location options: Vancouver, Canada

Project Manager

Company Profile;

Ocuco is a dynamic, expanding, international Irish-owned software company with headquarters in Dublin 15 and offices in the UK, Italy, France, Spain, Australia, Canada, China, Scandinavia, the Netherlands and the USA. Ocuco offers its employees not just job opportunities but careers both nationally and internationally.  We are looking for Project Manager who are eager to challenge themselves and who are hungry for success. We invest heavily in developing and training our employees.

 

Job Profile:
The Project Manager will be working for Global Project Management Office (PMO) based out of Ocuco’s Dublin office with frequent travel to Canada and the US required. The project manager will be responsible for planning, leading, organising and controlling all phases of multiple software development projects with Ocuco’s scrum teams comprising software developers, product owners and test engineers. S/he will be expected to develop and manage project schedules, internal and external stakeholders, project risks and issues etc. in support of the successful completion of the project. S/he will also be expected to manage customer expectations and to work with all necessary Ocuco departments to ensure successful project delivery.

Responsibilities:

  • Ensures the completion of all stages of the Development lifecycle including the development of project plans, status and budget reports for several projects across Ocuco Group, while maintaining focus on the Customer.
  • Concurrently manage a number of projects of different sizes, in different lifecycle phases and geographies.
  • Lead and coach cross-functional project team members, to ensure maximum participation, productivity, and successful delivery, including Business Analysts, Developers, QA team, Professional Services Engineers and Customers.
  • Quality Assurance – ensuring procedures are being followed and reviewing results.
  • Risk analysis management and reporting.
  • Project status reporting.

The successful candidate must have:

  • A Professional Project Management accreditation (PRINCE2 or PMI)
  • 3+ years of project management experience
  • An excellent knowledge of the fundamentals of Project Management no matter what the project (IT, construction, business etc)
  • Knowledge of the software lifecycle
  • Have experience of design and implementation of Project Management/IT processes
  • Superb self-management and administration skills.
  • Strong organisational skills – where this relates to people, data, documentation etc.
  • Excellent skills and experience in dealing with, and motivating people.
  • Excellent communication skills with perfectly fluent English.
  • Experience, confidence and talent in a customer facing role.
  • The ability to take responsibility for projects, while earning the respect of their team so as to get jobs done without needing to escalate to a senior manager.

Position type: Full time and permanent.

Salary: Negotiable based on experience and skills.

Location options: Dublin

Installation Training Support Engineer

Job Profile

Ocuco is offering an exciting opportunity for technically gifted engineers with an IT related degree to join our Global Operations team as Professional Services Engineers. The successful candidates will install our software and provide technical support services to our customers while based in Ocuco’s head-office in Dublin 15. In addition some will be chosen to report to our Global Implementation Manager and will provide training to our Customers on site in locations which may include the USA, The UK, Ireland and Canada.
These positions are a great entryway into a software company where energy and talent are rewarded.

Responsibilities:

  • Providing technical support to our installed customer base.
  • Deliver software and training to Ocuco’s customers worldwide.
  • Identify, analyse, and respond to project risks, as they occur.
  • Work closely with Ocuco’s teams and customers.
  • Responsible for keeping training content accurate and up to date as our products and customer needs evolve.
  • Assist in documenting and staff training for ongoing and new product features.
  • Responsible for pre-sales support to Sales & Marketing
    (This may, at times, involve frequent travel internationally & some weekend work.)

Skill & Requirements:

  • Perfect fluency in English
  • Have experience in software training, technical support or in another IT area
  • Ability to acquire new technical information quickly
  • Ability to work in a fast-paced dynamic environment
  • Effective and efficient problem-solving skills
  • Excellent communication skills both oral and written
  • Strong customer relations and presentation skills – must be able to speak well in front of an audience and with customers
  • No problem”, “Can do” attitude that always gets the job done
  • Show attention to detail and perfectionist instincts that get the job done right, first time
  • Have experience in Multimedia Design / Technical Writing Ability
  • Be fluent in another major European language is preferred but not a requirement

 

Qualifications:

  • Degree / diploma / MA in IT / Computers or equivalent
  • Show attention to detail and perfectionist instincts that get the job done right, first time
  • Enjoy a high intensity, high energy work environment and contribute to same
  • Have experience in Multimedia Design / Technical Writing Ability
  • Be fluent in another major European language

Position type: Full time and permanent.

Salary: Negotiable based on experience and skills.

Location options: Dublin