Installation and Training Consultant, Vancouver
Company Profile:
Ocuco is a leading provider of both hosted and on-premises software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Dublin 15 and offices in the United States, Canada, UK, Italy, China, Sweden, Norway, Denmark, the Netherlands and Belgium. Across the Ocuco group, we pride ourselves on offering careers and not just job opportunities, and we invest heavily in developing and training our employees so that they can increase their skills on an ongoing basis.
Job Profile:
Ocuco is offering an exciting opportunity for a technically gifted Installation and Training Consultant with an IT-related qualification to join our Global Operations team.
The successful candidate will develop a deep understanding of our software and use their technical ability to provide installation, training and consultancy services for Ocuco. From small independent opticians to large globally recognised retail chains, candidates will encounter evolving challenges requiring both technical and real-world problem-solving skills.
This is a full-time permanent position with excellent progression opportunities.
Responsibilities:
- Installing and configuring our software on customers’ sites to align with their business processes/requirements
- Working with Implementation Managers to understand customer needs and success metrics for our customer deliveries
- Remote and On-Site customer training
- Development of Ocuco training courses and documentation using best practice procedures, methodologies and tools
- Proactively identify potential issues and drive resolution to avoid customer impact
- Assist team members in the development and implementation of technical solutions (Implementations, Upgrades and Migrations)
- Provide our customers with post-go-live support remotely
- Travel up to 50% of the time should it be necessary
The ideal candidate must have:
- A degree / diploma / MA in IT / Computer science or equivalent
- Excellent communication skills and perfect fluency in English
- An ability to acquire new technical information quickly
- Proven ability to consider the business aspects of a delivery
- The ability to use a consultative approach to customer engagements/deliveries
- A positive attitude that always gets the job done
- Attention to detail and perfectionist instincts
- Enjoyment of high intensity, high energy work environment
- Ability to work under pressure and in critical situations, learn quickly and apply knowledge effectively
- A full, clean driving licence
The ideal candidate will also have:
- Software training, technical support or in another IT area
- Multimedia Design / Technical Writing ability
- Databases & SQL
- And knowledge of the optical industry
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Vancouver, Canada
Senior QA Engineer, Dublin
Company Profile:
Ocuco is a leading provider of software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Dublin and offices in the UK, Belgium, the Netherlands, Italy, Sweden, Norway, the United States, Canada and China. Whether you are in HQ or in one of our global offices we pride ourselves on offering careers and not just job opportunities.
We are looking for candidates who are eager to challenge themselves and who are hungry for success. We provide a superb working environment and invest heavily in developing & training our employees.
Job Profile:
The Senior QA Engineer will learn and work with fellow QA Engineers to ensure that Ocuco’s Quality Assurance processes are understood, implemented and continually improved. Ocuco uses Agile processes, therefore the successful candidate will spend most of their time working with developers in a scrum team, to ensure that the team meet their goals and quality release-able software is produced from sprint to sprint. The successful candidate will report to the QA Manager. Excellent communication skills are required to continuously liaise with developers, product owners, scrum masters, project managers, as well as IT and Support teams. In some cases, there may be direct interaction with customers, to assist them with the development of test case scenarios and reproducible steps to resolve issues. The focus is on quality; therefore the individual must be meticulous and thorough, well organised and have good documentation skills.
Responsibilities:
- Proactively work within a scrum team to ensure successful delivery, based on the definition of done
- Ensure each release candidate of all Ocuco products follows a complete test cycle and verify that it meets Ocuco’s high standard of quality
- Record all actions and communications on any issue/query resulting from testing into Ocuco’s tracking system (JIRA)
- Develop Test Cases from business requirements, document and execute them in Ocuco’s Test Management System (TestRail)
- Expand the Functional/ Regression test cases as new features are added to Ocuco’s products
- Continuously develop and refine own product usage, industry, training and technical writing expertise
- Contribute to developing appropriate test strategies and detailed test plans Provide mentoring and guidance to team members
- Contribute to identifying and implementing improvements that enhance the Test Process and improve overall Quality Assurance practices
The ideal candidate must have:
- A minimum of 5 years of software testing\Quality Assurance experience
- An IT-related qualification
- Experience in creating test cases
- Experience in the Software Development Life Cycle
- Proven ability to learn, introduce and improve new existing test practices and process
- Experience with Agile and Scrum methodologies in software development
- Proven documentation skills
- Excellent communication skills
- High-level analytical thinking and detail-oriented
- Strong focus on customer experience and product quality
The ideal candidate will also have:
- Experience in the optical industry
- Experience in Automated testing
- An understanding of Agile methodology
- Knowledge of programming
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Dublin, Ireland
eCommerce Sales Executive, USA
Company Profile:
Ocuco is a dynamic, expanding, international Irish-owned software company with headquarters in Dublin 15 and offices in the UK, Italy, France, Spain, Australia, Canada, China, Scandinavia, the Netherlands, Belgium and the USA. As a leading supplier of software to the optics industry globally, Ocuco offers its employees not just job opportunities but careers both nationally & internationally. Ocuco invests heavily in employee benefits and in developing & training our employees, and we are looking for candidates who are eager to challenge themselves and grow their careers within our business.
Job Profile:
As eCommerce is the fast-growing segment in Ocuco, it has opened an excellent opportunity for a talented, self-starting eCommerce Sales Executive to join our North American team. Reporting to the Chief Revenue Officer, the successful candidate will be responsible for growing eCommerce sales to Opticians, Optometrists and Ophthalmologists throughout the USA. In-depth training on Ocuco’s products and services will be provided.
Responsibilities:
- Sales to new eCommerce customers of;
- Websites, eCommerce, and Digital Marketing solutions
- This will also involve;
- Managing the sales pipeline, providing monthly and quarterly forecast
- Recording all Sales related customer interactions in SalesForce (opportunities, visits, etc)
- Creating Sales Quotes for all customers and prospects
- Manage existing customer accounts;
- Understand their issues and proactively monitor and escalate them to the development team
- Attend tradeshows in North America; (Post-Covid)
- Assist with the maintenance of all sales templates and marketing collateral
- Support Collections when necessary
- Liaise with Operations and Development teams to ensure successful deliveries
The ideal candidate must have:
- Demonstrable success in a previous eCommerce sales role, ideally 3+ years of experience
- A sound understanding of eCommerce solutions
- Perfect fluency in English and both verbal and written
- A proven ability to follow processes and procedures
- Problem-solving skills and the ability to learn new technologies quickly
- Excellent communication and presentation skills
- Ability to work on own initiative and take ownership of tasks
The ideal candidate will also have:
- Previous experience in software sales or optical product sales
- An IT or Business-related degree
- Fluency in another major European language (such as Spanish, German or French)
- IT-related experience troubleshooting and recording customer issues
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: North America
Professional Services Engineer, Vancouver
Company Profile:
Ocuco is a leading provider of both hosted and on-site software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Ireland and offices in Canada, the United States, The UK, Italy, the Netherlands, Belgium, Sweden, Norway, Denmark and China. Across the Ocuco group, we pride ourselves on offering careers and not just job opportunities. We invest heavily in training and developing our employees so that they can increase their skills on an ongoing basis.
Job Profile:
Ocuco is offering an exciting opportunity for technically gifted engineers with an IT-related degree to join our Global Operations team in Vancouver as Professional Services Engineers, supporting our customer base in North America.
The successful candidate will develop a deep understanding of our software and use their technical ability to provide excellent technical support to our customers. From small independent opticians to large globally recognised retail chains, candidates will encounter evolving challenges, which require both technical and real-world problem-solving skills. These positions are a great entryway into a software company where energy and talent are rewarded. This is a full-time, permanent position with excellent progression opportunities.
Responsibilities:
- Providing technical support to our installed customer base
- Installing our software on customer’s sites
- Responsible for keeping training content accurate and up to date as our products and customer needs evolve.
- Assist in documenting and staff training for ongoing and new product features
- Generation of online training content
- Deliver training to our customers using a variety of techniques and settings (web-based methods & on customer sites) whilst accommodating learners with varying levels of ability. (This may, at times, involve frequent travel internationally & some weekend work.)
The ideal candidate must have:
- A degree in IT / Computer science or equivalent
- Excellent communication skills and perfect fluency in English
- Ability to acquire new technical information quickly
- A “no problem”, “can do” attitude that always gets the job done
- Attention to detail and perfectionist instincts that get the job done right, first time
- Drive for a high intensity, high energy work environment and the ability to contribute to same
- A full, clean driving licence
The ideal candidate will also:
- Have experience in software training, technical support or in another IT area
- Knowledge of the optical industry
- Have experience in Multimedia Design/Technical Writing Ability
- Be fluent in another European language
- Have experience with databases & SQL
Position type: Full-time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Vancouver, Canada
Professional Services Engineer, Shanghai
Company Profile:
Ocuco is a leading provider of software solutions to the eyecare retail, optometry, ophthalmology and optical lab markets worldwide. It is a dynamic, expanding, Irish-owned software company with headquarters in Dublin 15 and offices in China, the United States, Canada, UK, Italy, Sweden, Norway, Denmark, the Netherlands and Belgium. Whether you are in HQ and or one of our global offices, we pride ourselves on offering careers and not just job opportunities to all our employees.
We are looking for degree level candidates who are eager to challenge themselves and who are hungry for success. We provide a superb working environment and invest heavily in developing and training our employees.
Job Profile:
Ocuco Shanghai Trading Company Ltd. is looking for a talented engineer to install our Lab Management System and train and support our customers in its use. The successful candidate will need to be available to spend time in the USA for training on the Innovations system. S/he will be given training on the operation of an optical laboratory and the operation of the software within the laboratory.
Responsibilities:
- Innovations LMS support and installation.
- Install Innovations (our Lab Management System) and train customers in its functionality
- Develop and maintain project plans in Smartsheets (Project management software)
- Provide first-line support to customers in Asia, Europe, and Australia
- Record all issues in JIRA
- Liaise with the development team to troubleshoot critical and urgent issues
- Extoll the virtues of the new system and build confidence in Ocuco and the Innovations product
- Become the Innovations application Guru
- Additional functions
- Testing of new software
- Documenting installs
The successful candidate must have most of the following:
- An IT related qualification
- Fluency in both Mandarin and English
- A proven ability to follow processes and procedure
- Ability to learn new technologies quickly and problem-solving skills.
- Good customer service and presentation skills
- No restriction on travel and a full driving licence
- Self-motivated, able to work on own initiative and take ownership of tasks
The ideal candidate would also have:
- Training experience or qualification
- Over 2 years Optical or IT industry experience
Position type: Full time/Permanent
Salary: Negotiable based on experience and skills.
Location options: Shanghai, China