Each practice structured and defined by a central location / head office. Appointments, Exams, Staff, Stock, Prices, Letters, and Workflows cascading from executive administration.
Practice diaries, patient search and staff credentials available throughout the group, accommodating customer movement and dynamic human resource allocation.
Providing business metrics, allowing the retail chains executive team to measure Turnover, Footfall, KPIs, Stock Movement and other trends between individual practices and the group.
The product catalogue is maintained centrally for the whole business ensuring consistency and accuracy while at the same time providing scope for differences in product pricing and assortment across stores.
A totally paperless system, each aspect of every patient visit facilitated through the PMS. Recorded and maintained electronically, available centrally and throughout the group.
View all accounting information for all practices and patients live from the head office, including patient accounts, benefits, direct debits, till balances and histories.
Recall reminder and marketing schemes set centrally, including all communication collaterals, ensuring consistency in message, aesthetic and brand standardisation.
Full control over all sales and marketing offers. User-defined promotions, discounts, vouchers, and loyalty cards. Highly flexible and configurable. Vary promotions across practices.
Online appointment facility and integrated storefront and sales functionality, directly linked to the PMS stock, catalogue and patient records. And automated patient targeted marketing.
Every configurable function of the practice level Acuitas PMS can be controlled by the Acuitas Enterprise product at the Head Office, for example: staff related functions such as passwords, diary setups and levels of access; recall reminder, referral, marketing, collection and ad-hoc letters, emails and SMS (text) templates; stock and catalogue availability, orders, deliveries and the recorded amounts of items in each practice; Direct Debit mandates, the processing of payment collection, suspending, cancelling, amending, reviewing histories or any other process.
The availability of all items, both stocked and non-stocked, in each practice is set from the head office. Items can be marked as available, out of stock, sell from stock, phased out, and so on, Prices can be configured as well as templates which allow updates and new ranges to be added quickly and easily. Prescription lenses and contact lenses are set for validated dispensing where prescriptive ranges are set from the head office to ensure that the appropriate lenses are applied in every instance. Enterprise also supports an integrated Adaro catalogue and ordering facility, where contact lenses prescriptive ranges are updated by the suppliers, eliminating user administration.
Recall schemes are created from the head office Enterprise software, ensuring a uniform set of reminders, motivations and letter templates. The individual practices apply the recall to patients during their visit, and can run the recall on site, using the processes defined at the head office. Alternatively the Recalls can be run and handled by the head office Enterprise software, on a practice by practice basis, or for the entire group, centralising the entire procedure.
Acuitas Enterprise retail groups are dynamic, allowing the company to allocate human resources and adapt to customer movements with a bare minimum of user administration. The broad, and standardised, range of the software is centrally managed, ensuring that each practice in the group shares an identical configuration and access to all records.
Acuitas has the capability to complete an entire patient appointment without using any printed documents or transferring to any third party system record. The fully integrated process means that everyone working in any practice, or the head office, can access, add and edit the sections of a patient record appropriate to their function within the company. There is no need to pause a patient journey process to retrieve or handover information from physical records, other staff members, or from third party systems (such as imaging or testing equipment). The appointment scheduling, Examinations, Prescriptions, Dispensing, Sale, Benefit Claim Application and Order Processing can all be completed using the same interface.
Acuitas includes a set of tools that allow back-office product manager to easily configure and control the sales and marketing deals and specials on offer to patients. The Promotion module enables users to configure multiple validated promotions to be run perpetually, or set to run between specific dates, or up to a cut off time. Promotion configurations are wide and varied across individual products, ranges of products, by price, or by using a combination of these. Promotions are not limited to spectacles; they are applied to and across product types including contact lenses, accessories, treatments, and services offered by the practice. Also, promotions are supported by the Commissions Module, allowing managers to align bonuses with promotions to incentivise staff to upsell or meet specified criteria when fulfilling a promotional sale.
This feature will furnish the executive team of any chain a complete arsenal of reports and analytics to review and plan their strategies and processes. The module is broken down to Reports, Logix, and KPI’s. The Reports section provides an array of patient, sales, stock, appointments, accounts and so forth. Each report can be set to an individual practice, or all practices in the group, configured by date range, providing detailed or concise breakdowns, and a myriad of individual configuration for the 100+ individual reports available.
The Acuitas Enterprise Software allows the Head Office to view the live account information from each chain practice or all together. This includes each patient’s individual account status, outstanding invoices, account prepayments, their invoice history. It is also possible to view and edit patient direct debit mandates, perform BACS runs for one or all branches, and complete payment collections, print mandates and action letters, orders, dispatches, and any other direct debit or standing order function, facilitated as though the user were on site.
Ocuco offers Enterprise customers E-commerce systems that can integrate their extant website with the Acuitas Enterprise platform; stock, catalogue and patient prescriptions can be accessed through the internet service allowing a company’s patients to purchase prescription spectacles and contact lenses online. The major advantage being that, as the patient’s prescription was recorded with the company, theirs is the only site which can facilitate such sales. Benefitting patients requiring new, replacement or top up orders, and are inconvenienced or otherwise unable to visit a practice in person.